Help centre

AI help, grounded in TownTickets.

Get live support for ticket buying, account recovery, organiser verification, private business events, event stores, and platform workflow.

HomeHelp

AI support

TownTickets assistant

Ask about tickets, private events, organiser setup, event stores, delivery, collection references, or platform workflow.

Guide mode

TownTickets AI

Ask me anything about TownTickets. I can help with ticket buying, missing orders, organiser verification, private business events, store purchases, delivery or collection references, and entrance scanning.

Live support context

TownTickets is answering from the real platform state.

Next live event: Joburg Sunset Music Festival

Live events

Cities

Send a direct support request

Use this if you need a human reply about orders, missing tickets, approvals, delivery, collection references, or organiser operations.

Common support routes

Buying tickets

Choose your event, select a ticket type, and complete checkout to receive your ticket in the buyer dashboard.

Browse live events

Recovering orders

Use the same account flow you used to buy, then open orders or tickets in the buyer area.

Open buyer dashboard

Organiser verification

Submit your ID, selfie, and banking documents before payout release.

Open verification

Private business events

Create invite-only events that can be reviewed and shared directly without marketplace discovery.

Create private event

Quick answers

How do I buy tickets on TownTickets?

Choose your event, select a ticket type, complete the purchase flow, and your ticket appears instantly in your buyer dashboard.

How do I recover my tickets after purchase?

Sign in with the same email address you used during purchase and open the buyer dashboard to view your active tickets and orders.

How does organiser verification work?

Create an organiser profile, submit your ID, selfie, and bank confirmation, then wait for review before payout release.

Can I create a private business event on TownTickets?

Yes. Publish invite-only corporate events with a direct event page while keeping them out of the public marketplace.