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Help centre

Live help, grounded in TownTickets.

Get live support for ticket buying, account recovery, organiser verification, private business events, event stores, and platform workflow.

Live support

TownTickets support

Ask about tickets, private events, organiser setup, event stores, delivery, collection references, or platform workflow.

Guide mode

TownTickets

Ask me anything about TownTickets. I can help with ticket buying, missing orders, organiser verification, private business events, store purchases, delivery or collection references, and entrance scanning.

Guide mode is active while live support is unavailable.

Live support context

TownTickets is answering from the real platform state.

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Support inbox

Send a direct support request

Use this if you need a human reply about orders, missing tickets, approvals, delivery, collection references, or organiser operations.

Requests go to the TownTickets support inbox and ops desk.

Direct support

Speak with TownTickets

Customer-support emailinfo@towntickets.co.za

Common support routes

Buying tickets

Choose your event, select a ticket type, and complete checkout to receive your ticket in the buyer dashboard.

Browse live events

Recovering orders

Use the same account flow you used to buy, then open orders or tickets in the buyer area.

Open buyer dashboard

Organiser verification

Submit your ID, selfie, and banking documents before payout release.

Open verification

Private business events

Create invite-only events that can be reviewed and shared directly without marketplace discovery.

Create private event

Quick answers

How do I buy tickets on TownTickets?

Choose your event, select a ticket type, complete the purchase flow, and your ticket appears instantly in your buyer dashboard.

How do I recover my tickets after purchase?

Sign in with the same email address you used during purchase and open the buyer dashboard to view your active tickets and orders.

How does organiser verification work?

Create an organiser profile and publish events straight away. Before your first payout, submit your ID, selfie and bank confirmation; payouts are paid after your event ends.

Can I create a private business event on TownTickets?

Yes. Publish invite-only corporate events with a direct event page while keeping them out of the public marketplace.

Can I transfer my ticket to someone else?

Yes. Open your ticket in the buyer dashboard, create a transfer link, and share it with the new attendee. Once they accept it, the ticket moves to their account and yours is deactivated.

Can I get a refund if I can't attend an event?

Open the order in your buyer dashboard and submit a refund request with a reason. TownTickets reviews each request and, if approved, processes the refund back to your original payment method.

What happens to my ticket if an organiser cancels an event?

Your order and ticket history stay in your account even after a cancellation. Cancelled events don't refund automatically, so submit a refund request from your buyer dashboard to have it reviewed.

Can I add my TownTickets ticket to Apple Wallet or Google Wallet?

Not yet. Your ticket is always in My Tickets and as a PDF download, and either one scans at the door. Wallet passes are coming.

What payment methods does TownTickets checkout support?

Buyers pay at checkout with Ozow instant EFT, paid securely through your own bank. Tickets appear in your buyer dashboard as soon as the payment is confirmed.

What does TownTickets charge organisers?

The commission for your event is shown in your organiser dashboard when you set the event up, before it goes live. If you'd like to talk pricing through first, contact the TownTickets team.

Are TownTickets QR code tickets secure against duplication?

Yes. Every ticket has a unique QR code and serial number that can only be scanned into an event once, so a screenshotted or duplicated ticket is rejected at the door.